How long does the shipping take?
Shipping usually takes about 2 weeks. But depending on your location, it might take up to 5 weeks. Please read more about it on our Shipping Info page.
How is my order shipped?
Orders are usually shipped via regular mail. In the USA it’s USPS. If you ordered some small items, orders are often shipped in standard envelopes right to your mailbox. So don't forget to check the mailbox :)
I didn’t receive a tracking number for my order, where is it?
We always send an email right after we ship your order. We include tracking number for your order there. If you somehow missed that email or didn’t receive it, it’s possible that it ended up in Spam or Promotions folder. We would then recommend searching for emails from sender “firstname.lastname@example.org”.
I haven’t received my order, where is it?
Don’t worry, we can assure you that your order is on the way and will reach you soon.
You can check where your order is using the shipping tracking number (see above how to find it). Then you can use any of the shipment tracking sites to check your order’s location. If you are living in the US, we would recommend checking in USPS website. If you live outside the US, we recommend 17Track. Just go to the website, enter your tracking number and you will get all the info about your order.
Tracking shows the order was delivered, but I didn't get it. Where is it?
If you ordered some small items, it is very likely that your order was shipped in a standard envelope and delivered to your mailbox.
If you still can't find your order, please contact your local post office. Provide them with tracking number and they should tell you, where your package is.
Are there any hidden fees?
No, what you see on the payment page is what you pay.
I entered wrong name/shipping address in my order, can you change it?
If you contact us about this issue before we ship your order, then yes. Just Write Us and we will help you. Unfortunately, we cannot do much after the order is shipped.
I have other questions or comments
Please Write Us here. We will reply ASAP!